Frequently Asked Questions

We know you might have a few questions before you get started. We've compiled a list of our most frequently asked questions to help you find the answers you need quickly. If you don't see your question here, feel free to contact us directly! 

Section A: About Our Services 

Question: What services do you offer?

Answer: The Comms Hub TT provides an all-in-one solution for your business communications, including AI-powered phone reception, live chat, and website support, and expert human management for your messages.

Question: How does the AI receptionist work?

Answer: Our intelligent AI answers and screens your calls 24/7. It can provide callers with basic information, transfer calls, and take detailed messages, which are all sent directly to your unified dashboard.

Question: How do you handle calls outside of business hours?

Answer: Our AI receptionist operates around the clock. Your clients will always be greeted professionally, and any messages or requests will be captured and sent to you instantly for review.

Section B: Technical & Setup Questions 

Question: How long does it take to set up?

Answer: Setting up your account and getting your systems operational is a quick and simple process. Most businesses can be set up in as little as 24-48 hours.

Question: Do I need a new phone number?

Answer: Yes, we will provide you with a dedicated, local (+1-868) business number that will be connected to your AI phone system. This number is yours and can be forwarded to your personal phone if needed.

Question: Can your service integrate with my social media?

Answer: Yes, our platform seamlessly integrates with your Facebook Messenger and Instagram DMs, allowing all your social media inquiries to be managed from one central location.

Section C: Pricing & Billing Questions 

Question: How much do your services cost?

Answer: We offer several transparent pricing packages to fit the needs of your business. Please visit our Partner With Us   page] to see our Essential, Premium, and Enterprise options.

Question: Are there any contracts or hidden fees?

Answer: We believe in honest, transparent partnerships. All of our pricing is clear and straightforward with no hidden fees. You can cancel your subscription at any time.